Daily Markup

Daily Markup #1157: Carsome and Petronas AutoExpert team up to deliver expert care and hassle-free maintenance to car owners in Malaysia

February 4, 2025 · 2 min read
Photo credit: CARSOME

Aftersales not an afterthought

  • Aftersales service often makes or breaks a relationship. 500-backed car e-commerce platform CARSOME teamed up with Petronas AutoExpert to elevate aftersales services for their customers across Malaysia.
  • As an Official Partner Workshop, Petronas AutoExpert will offer CARSOME’s services at selected locations in the first phase, making maintenance and inspections more accessible.
  • CARSOME will provide training, internships, and workforce supply to support the expansion of existing and future service centers.
  • What’s more, customers can make bookings through CARSOME’s app and website, and they can even conveniently schedule these services when an inspection center is unavailable nearby.
  • Both teams will also focus on upskilling and reskilling the workforce, with Carsome Academy and Petronas AutoExpert certifying technicians to meet the evolving needs of the industry.
  • Co-founder, Chairman & CEO Eric Cheng shared that this will ensure their customers receive continued support long after the purchase. “This partnership offers convenience and peace of mind, as they can access high-quality maintenance services and vehicle inspections nationwide,” he explained.
  • “It underscores our commitment to delivering a seamless, worry-free car ownership experience, making it easier for our customers to keep their vehicles in top condition and enjoy the full benefits of our integrated ecosystem,” he added.
  • Read the full story on TechNode Global.
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