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Daily Markup #1006: Grab and OpenAI to develop AI solutions to improve accessibility, customer service, and mapping for Grab users and employees

June 11, 2024 · 1 min read
Photo credit: Grab

Opening new possibilities

  • Co-founder & CEO of 500-backed superapp Grab Anthony Tan said that generative AI is a priority for 2024. The company began investing in AI as early as 2019, when they announced a US$150M budget for AI research.
  • Now, the team and OpenAI  are collaborating to build and deploy AI solutions for Grab’s ecosystem, in a partnership they share is the first of its kind in Southeast Asia.
  • Together, they will develop tools for Grab users and pilot ChatGPT Enterprise for the company’s employees.
  • Three immediate focus areas will be accessibility, customer service, and mapping; for instance, AI-powered text and voice functions that aim to help visually-impaired and elderly users who may struggle with Grab’s normal interface.
  • Grab is also developing customer service chatbots that resolve issues more effectively, while further automating and increasing the quality of GrabMaps’ data extraction.
  • Read the full story on Tech in Asia.
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