{"id":5093,"date":"2024-06-11T00:00:00","date_gmt":"2024-06-10T16:00:00","guid":{"rendered":"https:\/\/dailymarkup.com\/?p=5093"},"modified":"2024-06-10T17:16:40","modified_gmt":"2024-06-10T09:16:40","slug":"daily-markup-1006-grab-and-openai-to-develop-ai-solutions-to-improve-accessibility-customer-service-and-mapping-for-grab-users-and-employees","status":"publish","type":"post","link":"https:\/\/dailymarkup.com\/?p=5093","title":{"rendered":"Daily Markup #1006: Grab and OpenAI to develop AI solutions to improve accessibility, customer service, and mapping for Grab users and employees"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXfSZ7T2dEoq16AA-1HBAkj2isC1cqrhuR8K9z4OvBw78e3_btHR-GuWj-Zt6t81SfaCKAENWkcFEtHBunzKAnKTFrZCOuYLCbEcFWFHf48K95ePD1Luixa3rwj3wGrhEX6rEJGqyZu-X7Tzqt_8hPigETew?key=8oYy92MQlxrwUFauveqbdw\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Photo credit: Grab<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening new possibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Co-founder &amp; CEO of 500-backed superapp <a href=\"https:\/\/www.grab.com\/\">Grab<\/a> <a href=\"https:\/\/www.linkedin.com\/in\/anthony-tan\/\">Anthony Tan<\/a> said that generative AI is a priority for 2024. The company began investing in AI as early as 2019, when they announced a US$150M budget for AI research.<\/li>\n\n\n\n<li>Now, the team and OpenAI\u00a0 are collaborating to build and deploy AI solutions for Grab\u2019s ecosystem, in a partnership they share is the first of its kind in Southeast Asia.<\/li>\n\n\n\n<li>Together, they will develop tools for Grab users and pilot ChatGPT Enterprise for the company\u2019s employees.<\/li>\n\n\n\n<li>Three immediate focus areas will be accessibility, customer service, and mapping; for instance, AI-powered text and voice functions that aim to help visually-impaired and elderly users who may struggle with Grab\u2019s normal interface.<\/li>\n\n\n\n<li>Grab is also developing customer service chatbots that resolve issues more effectively, while further automating and increasing the quality of GrabMaps\u2019 data extraction.<\/li>\n\n\n\n<li>Read the full story on <a href=\"https:\/\/bit.ly\/3X91nk2\">Tech in Asia<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Opening new possibilities<\/p>\n","protected":false},"author":5,"featured_media":5094,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[322],"tags":[143],"class_list":["post-5093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily","tag-grab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - 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